Total Control Pro Limited
Total Control Pro Limited – TERMS & CONDITIONS
“Contract” means the agreement between Total Control Pro Limited and the Member or Patron upon these terms and conditions.
“Contract Price” means the amount payable by the Member or Patron.
“Events” means any conference, trade show, exhibition, meeting or other gathering (including an online event) hosted by or on behalf of, Total Control Pro Limited.
“Total Control Pro Limited” means the Company known as Total Control Pro Limited Limited registered number 07538675.
“Member” means the organisation or entity which subscribes to Membership Services exclusively for business purposes. It shall not include a Consumer within the meaning of the Consumer Rights Act 2015.
“Membership Services” means the services and entitlements associated with the various subscription packages offered by Total Control Pro Limited which may, from time to time, include listings on the Website and profile promotion on Social Media, printed media, webinars, access to events and access to Sponsors.
“Patron” means the organisation or entity which subscribes to Sponsorship Services exclusively for business purposes. It shall not include a Consumer within the meaning of the Consumer Rights Act 2015.
“Intellectual Property Rights” means patents, rights to inventions, copyright and related rights, moral rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
“Licence” means permitted access to, and inclusion in, the Website, permitted use of the Logo and access to Membership or Sponsorship Services pursuant to the terms and conditions of this Contract.
“Logo” means the logo “Total Control Pro Limited”.
“Order” means the placing of an order for any of the Membership or Sponsorship Services. An Order may be placed by telephone, email or other correspondence and will commence upon the date set out in the Order as accepted by the Member or Patron or at the latest, upon access to the Services.
“Social Media” means the channels, sites and postings made by Total Control Pro Limited on any social media sites including without limitation, Facebook, Twitter, Instagram, LinkedIn third parties’ web sites and YouTube and What’s App.
“Sponsorship Services” means the services and entitlements associated with the sponsorship subscription packages offered by Total Control Pro Limited which may, from time to time, include listings on the Website, Social Media, access to Events and access to Members.
“Website” means the Total Control Pro Limited website.
- The Basis of Access to Services
2.1 Acceptance of the Contract for Membership or Sponsorship Services (together “Services”) occurs upon receipt by Total Control Pro Limited of the Order from the Member. Provided that the Member pays the Contract Price or any instalment as it falls due, the Contract shall continue in full force and effect until the expiry of the one year or other fixed term period unless terminated in accordance with clause 9.
2.2 Total Control Pro Limited shall have the right to vary the terms of the Contract from time to time. Members and Sponsors shall be deemed to have accepted the terms of the Contract (as varied) upon continuing to pay an instalment or continuing their entitlement to access the Services until the expiry of the one year or other fixed term of the Contract.
2.3 Access to the Services is provided solely to the Member or to the Patron. Services may be used by multiple people always provided that no more than one Member or Patron is in receipt of the Services.
2.4 Any dates for provision of the Services including any Events, are approximate only and time is not of the essence.
- Payment of the Contract Price
3.1 The Contract Price is calculated by reference to the relevant subscription package for the fixed term commencing upon the date identified in the Order or at the latest, commencement of access to the Services. The Member or the Patron shall pay to Total Control Pro Limited the Contract Price comprised of (as required);
3.1.1 A single annual fee, or
3.1.2 Payment of the annual fee via GoCardless Direct Debit by regular monthly instalments.
3.2 The Contract Price is net of VAT or any further duty (whether or not initially charged by Total Control Pro Limited) and payable in addition to the Contract Price and will include any increase applicable to the rate of such tax or duty.
3.3 The Contract Price may be increased following the expiry of the annual fixed term.
3.4 Upon receipt of the Order by Total Control Pro Limited, the Contract Price is payable in full without any deduction or set-off. Time is of the essence for payment of an annual fee or for any of the instalments.
3.5 Total Control Pro Limited reserves the right to suspend access to the Services pending full payment by the Member or Patron of all outstanding amounts due.
- Licence and Permitted Use
4.1 In consideration of the Contract Price, and subject to the terms of the Order, Total Control Pro Limited grants to the Member or Patron a limited, non-exclusive and non-transferable licence to gain access to inclusion in the Website, Social Media and to the Services and/or to benefit from using the Logo and Intellectual Property associated with Total Control Pro Limited, in accordance with the terms of this Contract, for as long as Contract Price is paid, subject to the conditions below.
4.2 All Intellectual Property Rights relating to the Website, Social Media, the Logo and the Services shall be the property of Total Control Pro Limited and the Member or Patron shall have no rights thereto except for the licence to use it granted by this Contract.
4.3 The Member or Patron shall not allow the use of the Website, Social Media, the Logo and the Services by, or for the benefit of, any entity other than the Member or the Patron respectively.
4.4 The Member or Patron have no right, and shall not permit any third party, to use, copy adapt, reverse engineer, decompile, disassemble or modify the Website, Social media or the Logo in whole or in part other than for the permitted purposes of this Licence.
4.5 The Member or the Patron shall not use any information provided by Total Control Pro Limited to create, use or publicise, an offering whose expression is substantially similar to that of the Website, Social Media, Logo or Services, nor use any information in any manner which would be restricted by any copyright subsisting in it, without the prior written consent of Total Control Pro Limited.
4.6 Nothing in this clause prevents the Member or Patron from using their own intellectual property associated with their entity.
- The Obligations of the Member or Patron
5.1 The provision of the Services is provided subject to the following conditions which shall comprise the obligations of the Member or the Patron. The Member or Patron agrees to;
5.1.1 Upon request, provide information suitable for use with the Website, Social Media, including without limitation, the address, website and contact details of the Member or Patron, any artwork, branding and images together with any additional requested information concerning the Member or Patron;
5.1.2 Be responsible for fully co-operating with Total Control Pro Limited and in particular, shall provide all information required by Total Control Pro Limited and shall facilitate actual or deemed consent to: news articles, blog posts, case studies, interviews, videos and other content for Social Media broadcasted by or on behalf of Total Control Pro Limited.
5.1.3 To investigate any possible problem with the Website, Social Media and to determine to the best of its ability the cause and then to notify Total Control Pro Limited;
5.1.4 In relation to the Events, to comply with the agenda and any reasonable instructions concerning the Event including, without limitation, any health and safety or other regulatory guidance and any admission criteria including the wearing of personal protective equipment and maximum numbers.
5.1.5 In relation to the Events (including the exhibitions): (i) to carry out a risk assessment concerning their participation,(ii) to hold and provide a current and valid certificate of Employer Liability and Public Liability insurance and (iii) to be fully responsible for the personal safety of their employees and any visitors to their company premises and exhibition stand (if applicable) and the use of their equipment at the Event.
5.1.6 To comply with any Total Control Pro Limited Code of the Conduct including in the posting of information on the Website and Social Media and not include any content that is untrue, defamatory, unlawful or which has as its object the harassment or lowering of the reputation of any entity, group or person.
5.1.7 To deal politely with the staff and representatives of Total Control Pro Limited, together with other Members and Patrons and to refrain from using verbal abuse, aggressive, inappropriate or threatening behaviour.
6.1 Total Control Pro Limited warrants that the Services, including any Events, the Website and its Social Media will substantially perform the functions and have the features as described on the relevant version of the Total Control Pro Limited website, at the date of commencement of the Contract.
6.2 In the event of a problem with the Website, Social Media, the Member’s or Patron’s sole remedy shall be limited to fixing or re-installation.
6.3 The Website and Social Media is not solely supported by Total Control Pro Limited. The Member and Patron acknowledge that enhancements and updates shall be provided from time to time and that access may be affected during this process.
6.4 Members and Patrons may from time to time submit postings on the Website or Social Media. Total Control Pro Limited does not accept any responsibility for the content provided by or on behalf of Members or Patrons.
6.5 Total Control Pro Limited does not warrant that the use of, and access to, the Website and Social Media will be uninterrupted or error-free and specifically does not warrant the Website and Social Media will be provided in case of lack of internet connectivity as a result of a fault by the data host, the Member, Patron or any third party.
6.6 The Member or Patron accepts responsibility for the selection of which subscription package will achieve its intended results and acknowledges that they are not provided to meet the individual requirements of the Member or Patron.
6.7 Total Control Pro Limited does not provide any warranties in relation to the Events, including the size of the Event, the occurrence, the timing, the content and duration of the programme, the speakers and the number of Members, Patrons or delegates attending the Event.
6.8 Total Control Pro Limited shall have the right to cancel the Event or to limit numbers to the Event according to the size of the venue and shall have the right to refuse access in any event.
6.9 In the event of a warranty claim, Total Control Pro Limited shall have the option to terminate this Contract immediately by notice in writing to the Member or Patron and refund part of the Contract Price (less any amounts due to the end of the fixed term). If so terminated, this shall be the sole remedy under this Contract for a member or Patron.
6.10 There is no warranty in relation to the Website, Social Media, the Services, including the Events, if any part of the problem or failure results from a third party, the Member or the Patron or for any reason outside Total Control Pro Limited’s control. This includes any security breaches, cyber-attack or other third party spam attacks using information gained from the Website.
- Exemptions and Limitations of Liability
7.1 The Member or Patron accepts that it is responsible for its selection of the subscription package and how it will meet its specific requirements. In particular, Total Control Pro Limited does not accept any liability for whether the Member’s Order will meet the Member’s requirements.
7.2 The Member or Patron shall always inform Total Control Pro Limited of any alleged loss in connection with this Contract and shall afford it a reasonable opportunity of correcting the alleged default or terminating the Contract in accordance with clause 6.9 above.
7.3 Whilst Total Control Pro Limited may accept liability for death or personal injury directly and solely caused by its act or omission, it will not be liable for any loss or damage howsoever caused (even if foreseeable) in connection with the Contract, including any loss or damage caused by third parties, suppliers, Members, Patrons, Social Media hosts, users or delegates to events.
7.4 Total Control Pro Limited will not be liable for any losses where the Contract has been terminated or the problem has been rectified.
7.5 Total Control Pro Limited will not be liable to its Members or Patrons for:
7.5.1 Any loss of profits; or
7.5.2 Any loss of data or failure to comply with Data Protection Legislation
7.5.3 Any loss of business; or
7.5.4 Depletion of any goodwill and/or similar losses; or
7.5.5 Any loss of revenue; or
7.5.6 Any wasted costs or expenses; or
7.5.7 Any loss of anticipated savings; or
7.5.8 Any loss of goods or services; or
7.5.9 Any loss of contract; or
7.5.10 Any loss of reputation; or
7.5.11 Any loss caused by Total Control Pro Limited their employees or agents, as a result of the actions or instructions of any Member or Patron;
7.6 Total Control Pro Limited will not be liable for any special, indirect, consequential or pure economic or financial loss, costs, damages, charges or expenses.
7.7 Total Control Pro Limited’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this Contract shall in all circumstances and for all losses arising out of one incident, be limited to the total Contract Price for one year.
7.8 Where Total Control Pro Limited has introduced the Member to any Patron, third party as the supplier of any goods or services to the Member, Total Control Pro Limited gives no warranty or guarantee as to the suitability or quality of the goods or services provided.
7.9 Where Total Control Pro Limited has introduced the Patron to any Member or third party, Total Control Pro Limited gives no warranty or guarantee as to the creditworthiness or standing of the Member or third party.
7.10 The Member or Patron acknowledges that the Contract Price has been calculated on the basis that Total Control Pro Limited excludes and/or limits its liability to the Member or Patron in accordance with the Contract and that the exclusions and limitations contained in the Contract are fair and reasonable in all the circumstances known at the date of the Contract.
7.11 Each of the limitations and exclusions set out above is to be construed as a separate limitation or exclusion, applying where other limitations or exclusions are held inapplicable or unreasonable, and shall remain in force despite termination of the Contract.
- Confidentiality and Data Protection
8.1 In this Clause (and elsewhere as required) the following terms are defined:
“Controller” means the organisation or entity which determines the purposes and means of processing personal data under the General Data Protection Regulations.
“Data” means any data including personal data and sensitive personal data as set out in the GDPR
“Data Protection Legislation” means (i) unless and until the GDPR is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998 and 2018.
“Processing” or “Process” means any operation or set of operations that is performed upon Data.
“Processor” means the organisation or entity which is responsible for processing Data on behalf of a Controller under the General Data Protection Regulations.
“Sub-Processor” means the organisation or entity which is responsible for processing Data on behalf of a Processor under the General Data Protection Regulations.
8.2 The parties acknowledge that for the purposes of the Data Protection Legislation, the Member or Patron is the Controller and Total Control Pro Limited is the Processor of Data. The Member or Patron shall have sole responsibility for the accuracy, quality and legality of Data processed and the means by which they acquired any personal data.
8.3 The Member or Patron shall comply with all applicable requirements of the Data Protection Legislation. This clause 8 is in addition to, and does not replace, the Member’s obligations under the Data Protection Legislation
8.4 Without prejudice to the generality of this Clause 8, the Member or Patron shall ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Data to Total Control Pro Limited for the purposes of this Contract and as set out below:
8.4.1 Purpose: collection of Data is for the purpose of enabling the Website, and Social Media to operate and in order to facilitate and share in the arrangements for Events.
8.4.2 Subject matter: the Data that is collected includes information about individual delegates to Events and points of contact for other Members and Patrons.
8.4.3 Type of Data: Data may include Personal Data including name, address and contact details of employees of Members or Patrons.
8.4.4 Duration: The Data is processed for the duration of this Contract and for a reasonable period thereafter to facilitate reconnection to the Services, or otherwise for the purposes of the Contract or the legitimate interests of the Member, the Patron or its data subjects.
8.5 The Member or Patron acknowledges that:
8.5.1 the Website, Social Media is provided by means of a third party connected over the internet;
8.5.2 the Events and Services may be provided by third parties;
8.6 The Member or Patron shall consent to any Personal Data being processed in connection with and ancillary to, the performance by Total Control Pro Limited of its obligations under this Contract: The Member or Patron shall consent to Total Control Pro Limited appointing a third-party Sub-Processor of Data under this Contract by a Contract containing obligations similar to the basis upon which Total Control Pro Limited processes Data.
8.7 The Member or Patron shall assist the Total Control Pro Limited in meeting its obligations under the Data Protection Legislation, specifically in relation to the basis of processing, the notification of personal data breaches, providing information for data protection impact assessments where appropriate, and providing subject access and allowing data subjects to exercise their rights.
8.8 The Member or the Patron undertakes to treat as confidential and keep secret any confidential information concerning any other entity including other Members or Patrons received in connection with the Services not to use it for purposes other than in relation to the Contract and not to disclose any part of it to any person without the consent of Total Control Pro Limited, or the relevant Member or Patron to whom it applies. This provision will remain in force following termination of the Contract but subject to the information becoming part of the public domain.
8.9 Total Control Pro Limited excludes to the fullest extent possible any liability in connection with a breach of confidentiality or any unauthorised access to the Member’s or Patron’s confidential information whether through a third party, an employee or former employee of Total Control Pro Limited, a Sub-Processor, a Member or Patron who have used confidential information or Personal Data
8.10 The Member or Patron shall be responsible for complying with any law (whether applying in the United Kingdom or elsewhere and whether now in force or coming into force hereafter) restricting or affecting the transmission or processing of data and its protection and shall be responsible for obtaining any permission or licence therefor, and shall be responsible for (and shall indemnify Total Control Pro Limited against) the payment of any fee, duty or transmission charges payable in relation thereto.
8.11 The Member or Patron shall indemnify Total Control Pro Limited against any losses, monies, revenues, penalties, fines, expenses and any amounts paid to a claimant as a result of or in connection with, the Member’s obligations under the Data Protection Legislation, any breach of any confidentiality, and any actionable defamation in connection with this Contract, including without limitation, this Clause 8.
9.1 Total Control Pro Limited may terminate this Contract immediately by giving written notice to the Member or Patron if;
9.1.1 The Contract Price or any instalment, or any part of it is not paid within 30 days of the due date for payment;
9.1.2 The Member or Patron commits any other breach of any of the provisions of the Contract and, if the breach is capable of remedy, fails to remedy it within 14 days after being given written notice giving full particulars of the breach and requiring it to be remedied;
9.2 Upon the expiry of any fixed term, the Member or Patron may terminate upon 30 days notice in writing sent to Total Control Pro Limited pursuant to clause 11.7 below, before the date upon which the fixed terms shall expire.
9.3 Either party may terminate immediately if:
9.3.1 The other party is dissolved, ceases to conduct substantially all of its business or becomes unable to pay its debts as they fall due or in the event of a receiver being appointed, of any of the property or assets of that other party;
9.3.2 The other party makes any voluntary arrangement with its creditors or, being a company, becomes subject to an administration order (within the meaning of the Insolvency Act 1986) or goes into liquidation.
9.4 Termination of this Contract will not affect either party’s accrued rights (including rights to be paid) as at the date of termination. Total Control Pro Limited shall have no obligation to provide access to any of its Services. The information relating to Member or Patron shall be removed from the Website and Social Media and may be deleted.
9.5 Upon termination, the Member or Patron shall no longer have permission to use the Website, Social Media or Logo pursuant to the Licence or to access the Services and Events.
- Force Majeure
Total Control Pro Limited shall not be liable for any loss or damage caused by delay or failure to fulfil its obligations under this Contract where such delay or failure is due to any cause beyond the control of Total Control Pro Limited, as the case may be, including (without limitation) acts of God, war or warlike action, civil disorder, terrorism, insurrections or riots, fire, storm, flood, explosions, earthquakes, epidemics or quarantine restrictions, sabotage, government disorders, priorities or regulations affecting materials, sub-contractors or facilities or venues, court orders, strikes actual or threatened, labour troubles causing cessation, slowdown or interruption of work, failure, cessation or interruption of the data hosts equipment causing interruption or loss to the Website and Social Media, inability to obtain necessary governmental or regulatory authority approval, delay or cancellation of any commercial air or transport service, or any cause to the extent it is beyond the reasonable control of Made the in Midlands. If Total Control Pro Limited is prevented from fulfilling all or part of the Contract due to force majeure, the Member or Patron must make all payments due before or after the event of force majeure.
11.1 Total Control Pro Limited may assign, transfer, sub-contract, or in any other manner make over to any third party the benefit and/or burden of this Contract. The Member or Patron cannot assign or otherwise transfer this Contract without the prior written consent of Total Control Pro Limited.
11.2 Total Control Pro Limited may update the versions of this Contract from time to time without the consent of its Members or Patrons by making the latest version available on the Website. Any change or exception to the terms of the Contract requested by a Member or Patron requires the written consent of Total Control Pro Limited.
11.3 The Contracts (Rights of Third Parties) Act 1999 will not apply to this Contract and no third party will have any right to enforce or rely on any provision of this Contract.
11.4 Total Control Pro Limited’s failure at any time to require strict performance by the Member or Patron of any provision of the contract shall not waive or diminish Total Control Pro Limited’s rights subsequently to demand strict performance of any part of the Contract.
11.5 Provisions which by their intent or terms are meant to survive the termination of this Contract will do so.
11.6 If any court or competent authority finds that any provision of this Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Contract will not be affected.
11.7 Any notice to be delivered under this Contract must be in writing and delivered by pre-paid first class post to or left by hand delivery at the registered address or place of business of the notified party, or sent by email using s[email protected], to an authorised representative. Notices sent by post shall be deemed to be delivered on the second business day after posting; notices delivered by hand will be deemed to have been received at the time the notice is left at the proper address; Notices sent by email will be deemed to have been received on the next business day after transmission (although there may be a delay in acknowledgment). Oral notices shall not be valid.
- Whole Contract
12.1 The Contract and the documents referred to, contain the whole Contract between the parties relating to the transactions contemplated by the Contract and supersede all previous versions of this Contract and agreements between the parties relating to these transactions.
12.2 The Member or Patron acknowledges that in agreeing to enter into this Contract it has not relied on any representation, promise, statement or warranty or other assurance except those set out in the contract and the documents referred to in it.
12.3 Nothing in this clause shall prejudice either party’s right to a cause of action in fraudulent misrepresentation.
- Applicable Law and Jurisdiction
The Contract shall be subject to the laws of England and Wales and the Member or Patron irrevocably submits to the exclusive jurisdiction of the English Courts.
We are delighted that you are interested in our business. Total Control Pro Limited Limited and Yorkshire Forward Limited trading as Made in Yorkshire (collectively the “Made In Group”).
This Privacy Notice explains what to expect when Total Control Pro Limited Limited and Yorkshire Forward Limited collects and uses any personal information when you use this website and our wider services. We encourage you to read this notice carefully and if you’d like further clarification, please contact our team using the details below and we will be happy to assist.
Data Protection Officer
Total Control Pro Limited Limited, Yorkshire Forward Limited,
Unit 2, 32 George Street, Birmingham, B3 1QG
Our promise to you
Made in Group is committed to respecting your privacy and ensuring the personal information you have entrusted to us is held securely. This policy has been written in accordance with the General Data Protection Regulation (GDPR) and the advice and guidance as set out on the website of the Information Commissioners Office (ICO). The GDPR strengthens your rights to privacy and gives you control over the personal information that organisations hold about you.
How we collect personal information
We may collect personal information in the following ways when you:
Contact us or respond to our enquiry, by telephone, email or social media;
Submit information via enquiry forms on this website;
Enter into a contract for our products and services;
Register to attend events organised by us or our Members or Patrons;
use our social media by including a post or other communication;
Apply for a job to join our team.
The personal information we collect
We only provide business-to-business products and services.
When you enquire about our services on behalf of your company, we will collect information from you to enable us to respond to your enquiry. This will include your name, company name, position within the business, business address, a contact email address and a contact telephone number.
Any information which identifies you as an individual will be treated as personal data in accordance with the General Data Protection Regulation. We also collect other information you supply that is relevant to your enquiry, and will maintain records of your contact with us.
When you apply for a job with us, we will collect information from your application such as your name, address, email address and another other personal data you have supplied, typically within your own CV.
What we use your personal data for
We may use your name and contact telephone number and/or email address which identifies you as an individual, to enable us to respond to any enquiry you have made on behalf of your company about our products and services; to deliver events, workshops or other contacts between Members and Patrons; or to keep you informed of updates to your products and services; to publicise your company events on social media; within the creation of profile on our Website . The lawful basis of contract applies to our processing and use of your personal data for these purposes.
If you apply for a job within our company, we will use the personal information you have supplied to enable us to be able to contact you to progress your application, which falls under the lawful basis of contract, as you would be taking initial steps to enter into a possible employment contract.
If you become an employee, we will collect and process information for the purpose of the ongoing administration of your employment and meeting our legal obligations regarding employees. This information will be processed and used under the lawful bases of both contract and legal obligation.
Direct business-to-business marketing communications will only be sent to contact methods that identify you as an individual if you have given your consent, and we will seek to refresh that consent at appropriate intervals.
Who we share your personal data with
We do not share your personal data with any other third parties (other than with Members of our organisations or our Patrons as you have requested on behalf of your company) or if you have given your consent, or if it is necessary to facilitate the provision of third party services, or if we are required to do so by law.
Any personal data we collect relating to directors and employees of companies we do business with, or those who have enquired about our products and services, along with the details of job applicants and employees, is stored securely within our organisation. It is accessed only by appropriate Made in Group employees and used only for the purposes we have explained in the section above.
How long we keep your personal data
We may keep data that identifies you as an individual that relates to companies that we do business with. Information will be kept for the length of the contract, for as long as you are an appropriate contact at that company.
Personal data processed under consent and used for direct marketing purposes will be kept for as long as you consent to its processing. We will seek to refresh your consent at appropriate intervals, to ensure you are still happy for us to receive communications from us.
Your rights regarding your personal data
You have the right to request access to, rectification or erasure of that data, and to object to its processing. You can also withdraw direct marketing consent at any time if the contact details we hold for your business identifies you as an individual. If you wish to make any such requests please contact us in writing using the contact details at the top of this page.
Data Processing on your behalf
Made in Group products, events and website services are all business-to-business. If you are a user of our services, the following explains how we look after the data you collect and input into our products:
When personal data used in the services that we provide to you, with regard to the processing of personal data under the General Data Protection Regulation, you are the Controller of that data and Made in Group is the Processor. You have given us consent to act for you in providing our Website, social media, events and services.
Data will be processed on your behalf for the duration of our contract with your business. The nature of the processing is to collect, store and use the data for the purposes of enabling the Website, social media, our services and events.
We will treat all personal data as confidential information and any processing of that data is in accordance with, and ancillary to our contract with you (including for a reasonable period after its termination). We can act upon other reasonable written instructions provided by you, unless by law we are required to act without such instructions.
Where appropriate, there may also be legitimate reasons for maintaining personal data and in its role as the processor, Made in Group aims to process all data by taking appropriate measures to ensure the security of processing.
For any sub-processors, we have a contract in place with them which contains the same data protection obligations that we have with you under GDPR, and they have their own responsibilities as a data processor on our behalf. We will assist you in meeting your Data Controller obligations under the GDPR, specifically in relation to the security of processing and the notification of personal data breaches, as well as assisting you with subject access and allowing data subjects to exercise their rights.
We shall also provide you with any necessary information you need regarding our role as a data processor to ensure you are meeting your obligations.
You acknowledge that we may process Personal Data as a controller for the purpose of, or in connection with those services and work (i) applicable legal, professional or regulatory requirements; (ii) requests and communications from competent authorities; and (iii) administrative, financial accounting, analysis, client relationship, and other reasonable business purposes .
Reporting concerns or compliments
If you wish to raise a concern about handling of your personal information by Made in Group or compliment what you think we have done well, please contact us.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) about how we manage your data.
Made in Group will review our privacy notice regularly and, where necessary, update our privacy information. This notice was last updated in March 2020.